Last Updated: April 23,2025

At WAH LIN USA LLC, we want you to be completely satisfied with your purchase. This Return Policy applies to all products (e.g., locks, keys, hardware) purchased through the WAH LIN mobile application.

By placing an order, you agree to the terms outlined below.

1. Return Eligibility

• Returnable Items

UItems that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

• Faulty items damaged/broken or soiled upon arrival.
• Items received in the incorrect size/color.
• Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.
• Non-Returnable Items:

We will not accept returns in the following conditions:

• Items outside the 30 days warranty time-frame.
• Worn, used or misused items.

Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.

2. How to Request a Return

Please carefully follow our returns process to minimize any delays:

·         If your item is returnable (see above), please submit a ticket in our Support Center stating your:

Order number

Product name

Reason for return

• Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
• Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

·         Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:

For credit card refunds, please allow between 7-14 business days for the transaction to process.

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.

For Wallet refunds (store credit), please allow 24 hours for your account to be updated.

3. Return Shipping Costs & Address 

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.

·        All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

·        Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.